As we near the end of another year, the imminent arrival of New Year brings with it an opportunity for us all to reflect and commit to a series of New Year Resolutions.
Our priority is making sure every TPO agent meets their legal obligation to display their Ombudsman membership, their tenant and landlord fees and whether they belong to a Client Money Protection scheme.
It has been a requirement since 27 May 2015 (Section 83 of the Consumer Rights Act 2015) for all lettings agents and managing agents in England and Wales display these details so consumers can easily find them.
Trading Standards Officers carry out spot checks and can impose fines of up to £5000 for any firm that fails to comply.
We are urging all members to review their branch windows, printed materials and websites, to ensure they are compliant.
Here is a checklist and guidance produced by Westminster Trading Standards to assist you in passing any visit from your local Trading Standards Office. The guidance is detailed and is supported by the Chartered Trading Standards Institute. The guidance can be found HERE.