We would like to start by wishing you a very happy New Year. In order to help agents better understand how the Ombudsman comes to decisions over complaints, we will be issuing a quarterly case summary review, giving you the opportunity to see examples of real complaints, how they were reviewed, as well as the outcome. These are a collection of case summaries which have been published in the trade press over the last quarter.
If there are any specific topics you would like us to cover, please email media@tpos.co.uk and we will endeavour to cover these in future examples.
TPO News
A case that The Property Ombudsman (TPO) was asked to review came from a landlord concerning repairs, rent and deposit.
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TPO News
A case that The Property Ombudsman (TPO) was asked to review came from prospective buyers concerned with the performance of an estate agent they were attempting to purchase a property through. Issues included probate, tenure and communication.
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