THE PROPERTY OMBUDSMAN CONFERENCE
Wednesday 12 October 2016
National Conference Centre, Solihull*
• New speakers
• Sales & Lettings workshops
• Live debate: New Panel of Experts
RAISE YOUR STANDARDS AND WIN MORE BUSINESS
TPO’s exceptional line up for this year’s national Conference is not to be missed with new speakers, a live housing debate from an Expert Panel and extended workshops for sales & lettings agents. Following the success of last year's event, we're delighted to offer returning delegates and TPO member agents reduced ticket prices via the Conference website: https://www.livebuzzreg.co.uk/2016/tpo16/
Don’t miss out! Book your tickets now! https://www.livebuzzreg.co.uk/2016/tpo16/
Your Expert Panel
This year’s event will also feature a new Expert Panel for a live discussion on the main stage. Facilitated by Tim Wakelin, the panel will comprise of Kate Faulkner (Property Expert), Mark Hayward (Managing Director, National Association of Estate Agents), Leon Livermore (Chief Executive, Chartered Trading Standards Institute), James Munro (Team Leader, National Trading Standards Estate Agency Team), Eric Walker (Managing Director, Northwood) and BBC R4 presenter Winifred Robinson.
We’re also delighted to announce that Tony Anderson will be delivering a talk on ‘Distinctive Marketing’ for delegates. Tony’s resume includes global brands such as British Airways, Thomas Cook and easyJet, where he worked closely with founder Sir Stelios Haji-Ioannou to launch and build a firm which has become a major force in European aviation. A world-class marketing expert, guest lecturer and BBC commentator, this session will cover new ground for agent’s to use in the workplace.
This year’s event includes extended workshop sessions for sales and letting agents, featuring a series of real-life consumer complaints reviewed by the Ombudsman.
The sessions will be led by Katrine Sporle, Ombudsman and Jane Erskine, Casework Director, with a team of Senior Case Officers who adjudicate cases available to offer their time and experience to delegates looking for advice on a range of issues.
Delegates will also receive a new toolkit developed especially for this year’s event, which includes:
• Copies of all the consumer case summaries referred to in the workshop
• TPO’s Guidance notes for sales & lettings agents
• Assured Advice from Trading Standards on a range of issues
• The latest CPR guidance and Codes of Practice
Did you know? You can claim 4 hours CPD by attending the Conference to enhance your professional development
View the Conference programme in full: https://www.tpos.co.uk/images/documents/TPO_Conference/TPO_Conference_Programme_2016.pdf
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*Previously known as the National Motorcycle Museum