“2020 was a year like no other for all businesses and everyone had to quickly respond to the COVID-19 pandemic. TPO effectively transitioned from an office-based service to a remote working operation with no loss of service. I’m extremely proud of the whole team who performed well whilst rising to the challenge of global events...
TPO produced three Complaint Handling Toolkits for Agents to help them resolve consumer complaints without the need to refer to TPO.
The toolkits include:
Template response letters
White labelled complaint processes
Advice and guidance for dealing with complaints
Specialist advice for leasehold managing agents and service charge guidance for leaseholders