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Direct Debit Payment of your fee to The Property Ombudsman

Following information regarding the fee review sent at the end of last year, we wanted to remind you that we are in the process of sending out invitations to sign up for direct debit in advance of membership renewal as the method to pay and renew your membership with The Property Ombudsman (TPO). Paying by direct debit will provide seamless fulfilment of an agent’s legal obligation to belong to a redress scheme and is the most cost-effective method for TPO to collect payment.

Given this challenging time, we wanted to make you aware of the guidance on redress requirement to help you decide if membership is required and have enclosed the following link to our website, which details mandatory redress requirements. This advice has been provided to us from National Trading Standards Estate and Letting Agency Team (NTSELAT).

Specifically in relation to business closures and, or suspensions:

  1. If a business stops trading – i.e. winds up a company or closes the business they will no longer need to be a members of a redress scheme.
  2. If a business suspends operations, but has customers on its books (i.e. instructed sales, tenants/buyers looking for properties), or is marketing properties (on its website, or on portals), or is collecting rent from tenants, or managing a property on behalf of a landlord, then they will need to maintain their membership of a redress scheme.

Redress schemes are required to report all instances of failure to renew redress membership by an agent to NTSELAT in a timely manner who have indicated they are actively pursuing non-compliance.

If TPO can be of any assistance in regards to your membership renewal, particularly around any difficulties to pay we urge you please to contact the finance team on 01722 335458, option 2 or by emailing You can contact the membership team for any general enquiries by emailing and calling the above number and option 1.

Thank you for your continued membership of The Property Ombudsman.

Kind Regards

The Membership Team at The Property Ombudsman

Categories: TPO News

Published in: TPO June Newsletter