I’m delighted to announce that the Property Ombudsman (TPO) scheme is launching a new Member Agent Portal that will transform the way the scheme reviews complaints and renews membership information.
The portal is a new online tool which every member agent will need to register for – even if your office has never received a consumer complaint - as the portal will enable members to renew their membership online, update their contact information and access the latest case studies, industry news and scheme updates.
We have over 22,000 named contacts recorded on our existing files so the roll-out will be staggered over the coming months to ensure every agent is registered with the site.
We will be contacting members by email over the coming weeks to explain more about the portal so you can register.
In the meanwhile, please find a brief summary of the portal benefits below:
Update contact information and complete membership renewals online: Agents can use the portal to update their contact details and process their membership renewal in a few simple clicks.
Access news and information: The portal also has a tailored selection of the latest industry news to keep you fully abreast of legislative and regulatory changes, member news and initiatives to raise standards across the industry.
See ‘live’ complaint updates: Agents can now access live information about any consumer complaint(s) concerning their branch and check the progress of their case. The portal also enables agents to upload files to support the investigation which will improve the speed and effectiveness of case reviews.
We’ve developed agent guidance and a ‘how to’ video to help members access the portal and familiarise themselves with the site, which agents will be able to access when they register for the portal.
Thank you for taking the time for reading this important update and we look forward to sharing further updates on the Member Agent Portal over the coming months.
TPO Board Chairman