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Trading Standards crack down on agents

The Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015, known as the ‘ADR Regulations’, officially came into force in October 2015, which made it a legal requirement for businesses to:

• Advise complainants of their redress membership
• Display the contact details of their redress scheme and the new* 12 month timescale for referring disputes

How do you display yours?

TPO has seen correspondence from Trading Standards where they are carrying spot checks and imposing fines against agents failing to display their redress membership either in the branch and/or on their website. We’ve published a checklist to ensure you pass any visit from your local Trading Standards Office with flying colours…

Member checklist:
• The new regulations state firms must display the name and contact details of their ADR provider. Please ensure your TPO membership is stated in your contract terms, along with a link to the scheme’s website (
• Trading Standards Offices have been looking at company websites so please ensure TPO’s name and website address is featured on your website so consumers know where they can refer a complaint to
TPO’s Terms of Membership also state that members are required to:
• Prominently display the TPO logo in the window of every branch office
• Ensure TPO’s logo features on the agent’s marketing literature, advertisements, letterheads and any terms of business/service contracts
• Make copies of TPO’s latest Codes of Practice and the TPO Consumer Guide available in every office

Agent fines: recent press articles
Agents fined after not signing up to redress scheme
Letting agents facing action over failure to sign up to redress scheme
Trading Standards check 202 agencies' redress memberships
Council's new powers to fine agents flouting redress schemes

Categories: TPO News