In order to help agents better understand how the Ombudsman comes to decisions over complaints, we are issuing a quarterly case summary review, giving you the opportunity to see examples of real complaints, how they were reviewed, as well as the outcome. These are a collection of case summaries which have been published in the trade press over the last quarter.
If there are any specific topics you would like us to cover, please email media@tpos.co.uk and we will endeavour to cover these in future examples.
TPO News
A case that The Property Ombudsman (TPO) was asked to review came from a landlord against a letting agent concerning the nature of the deposit taken for a tenancy.
The landlord said that he instructed the letting agent to take a traditional cash deposit from the tenant, and that he signed the Tenancy Agreement which contained this information.
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TPO News
A case that The Property Ombudsman (TPO) was asked to review came from tenants against a letting agent concerning their service in relation to the condition of the property at the start of the tenancy.
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TPO News
A case that The Property Ombudsman (TPO) was asked to review came from a prospective buyer against an estate agent in relation to the proposed purchase of a flat.
The buyer believed that the agent should have disclosed that a sales transaction had previously fallen through due to the absence of an EWS1 certificate.
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TPO News
A case that The Property Ombudsman (TPO) was asked to review came from a leaseholder against a management company in connection with the performance in relation to a number of issues relating to the management of the development.
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