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TPO Q1 Case Summary Newsletter 

In order to help agents better understand how the Ombudsman comes to decisions over complaints, we are issuing a quarterly case summary review, giving you the opportunity to see examples of real complaints, how they were reviewed, as well as the outcome. These are a collection of case summaries which have been published in the trade press over the last quarter.

If there are any specific topics you would like us to cover, please email and we will endeavour to cover these in future examples. 

Dispute concerning a deposit 

Dispute concerning the condition of the property at the start of the tenancy 

Buyer complaint about the disclosure of building safety information

Leaseholder complaint against a managing agent

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