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TPO Q2 Case Summary Newsletter

In order to help agents better understand how the Ombudsman comes to decisions over complaints, we now issue a quarterly case summary review, giving you the opportunity to see examples of real complaints, how they were reviewed, as well as the outcome. These are a collection of case summaries which have been published in the trade press over the last quarter.

Remember, if there are any specific topics you would like us to cover, please email and we will endeavour to cover these in future examples. 

Landlord complaint regarding referencing 

Buyer complaint regarding search report

Landlord complaint regarding alternative deposit option for a tenancy 

Buyer complaint about material omission

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