The Department for Communities and Local Government has approved The Property Ombudsman (TPO) to provide a free and independent redress service to landlords and tenants as part of new legislative changes announced by Housing Minister Kris Hopkins that will require all letting agents and property management agents in England to register with a redress scheme later this year.
As the UK's largest property redress scheme, TPO operates an independent dispute resolution service for member agents and consumers. More than 11,000 lettings offices have already voluntarily registered with TPO and follow the scheme’s unique Code of Practice.
TPO is the largest and longest-running property dispute resolution service – specialising solely in property redress. Our 24-years’ experience is a testament to the knowledge we have on all things property-related to review complaints fairly and independently.
Your TPO membership will ensure you are fully compliant with the provisions of the Enterprise & Regulatory Reform Act and with more than 60% of UK letting agents already registered with TPO, we’re proud of the transparent fee structure we’ve maintained to ensure there are:
• No case fees
• No hidden charges
• Flexible membership terms: Agents can follow one or more of TPO’s Codes of Practice for no additional fee
As the only redress scheme offering agents a Code of Practice to raise standards in the industry, TPO agents have a unique point of difference to promote peace of mind among buyers, sellers, landlords and tenants about the service they can expect to receive.
We will keep members informed of future developments on the legislation's implementation.