This edition is a great opportunity for us to celebrate some exciting news for our members with TSI approving a second Code of Practice, which enables every TPO letting agent to use their new TSI 'approved trader' status  to assure consumers that they operate the highest service standards. We've also got some fantastic news for all TPO members following the launch of a new tool on Zoopla. This edition also includes an important announcement from the Home Office and some best practice on final viewpoint letters.

Gerry Fitzjohn, Vice Chairman of The Property Ombudsman Limited.