TPO News
We recently released our much anticipated annual report which revealed a continuing upward trend in new referrals, 42% against the previous year. This is indicative of both the general trend in the consumer world to challenge when something does not give satisfaction, as well as the growing number of agents (28% more than at the start of 2014) now signed up as members of TPO.
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TPO News
The Property Ombudsman (TPO) scheme recently launched two new versions of its Code of Practice for sales and lettings agents operating in Scotland, and to officially mark the launch of TPO Scotland, we invited individuals from leading industry associations, agents and local journalists to join the Scottish Board and the Ombudsman, Christopher Hamer, for a celebration.
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TPO News
You may have recently received communication from us informing you that the ASA has published a ruling that states advertisements for residential property services should now quote VAT.
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TPO News
As a feature of Trading Standards Institutes’ approval of our Codes of Practice, all of our member agents should complete a compliance survey every 3-5 years. This is a new requirement that was introduced in November 2014 and replaces the previous Referenceline Consumer Feedback scheme.
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