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December Newsletter - Merry Christmas from TPO

Welcome to our final newsletter of 2019. It has been quite a year for the property sector, with a whole host of legislative change.  We would like to take this opportunity to thank you for all your hard work and cooperation and we hope we can continue to support you in your journey to success by providing the tools you need to be compliant in our ever-changing industry.

<span style="text-align: center; display: block; width: 100%;">Get Your Earlybird Tickets<br /></span><span style="text-align: center; display: block; width: 100%;">NOW</span>

Regulation is coming and we want to help you to be informed, educated, prepared and compliant. Over the next eight months we will be building a conference programme with a strong focus on legislative change, technical advice and best practice guidance. You can buy earlybird tickets for TPO's 2020 Conference HERE 
Earlybird tickets for The Property Ombudsman 2020 Conference 'Raising Standards' are available to purchase NOW until 31 JANUARY 2020.
To Book Earlybird Tickets CLICK HERE 
Earlybird TPO Member Price - £95 + VAT (increasing to £109 + VAT from 1st February)
Earlybird Non-Member Price - £110 + VAT (increasing to £135 + VAT from 1st February)

Highlights of TPO’s 2020 ‘Raising Standards’ Conference:
Double the number of ‘Ombudsman’ workshops with different case studies for each session
Expanded Agent Advice Area offering one-to-one clinics
Sector and legislative updates from leading industry professionals*An expert panel discussing the impact of changes on the sector*4 Hours CPD (Continuous Professional Development)

<span style="text-align: center; display: block; width: 100%;">Webinars:</span><span style="text-align: center; display: block; width: 100%;">Emerging issues you can learn from</span>

The Property Ombudsman deals with nearly 30,000 enquiries every year, resulting in over 4,000 formal complaints. This means TPO is often faced with emerging issues and the first port of call for agents seeking advice.  We have once again been partaking in various webinars to provide you with up to date advice.
RIGHTMOVE: The Ombudsman’s Casebook – Emerging issues you can learn from
ARLA | PROPERTYMARK: The Property Ombudsman: code changes and case studies

<span style="text-align: center; display: block; width: 100%;">Who is the Home Buying and Selling Group?</span>

The Home Buying and Selling Group (HBSG) was created to improve the home buying and selling process for consumers.It was set up shortly after the 2017 Government’s Call for Evidence which sought views on how to make the process of home buying and selling cheaper, faster and less stressful. In part, the idea of the group was to help the industry and government work closely together to achieve these aims.

The Ministry for Housing Communities and Local Government are attendees.

However, it was also set up to ensure the many different sectors which are required by individuals to buy and sell a home including finance, insurance, agents, property lawyers, searches, surveying, proptech and removal organisations and associated companies all work closely together to make the process more seamless for consumers. To achieve this, the HBSG works on initiatives in addition to those set out in the Government’s Call for Evidence.

The HBSG is chaired by Kate Faulkner, one of the UK’s property experts and is an informal mix of people from consumer groups, property portals, regulators, redress schemes, trade and representative bodies and companies that help people to move on a daily basis.

To date the HBSG has inputted into the Government’s new ‘how to’ guides and the leasehold consultation. It has helped with The Property Ombudsman’s review of their sales (and lettings) Code of Practice and the recent Royal Institution of Chartered Surveyors new Home Survey Standard.

The HBSG sub working groups have agreed standard wording for a Reservation Agreement between buyer and seller for the Government to use in their research; created a new upfront online information questionnaire for sellers and are working on cross industry data provision, education and more collaborative ways of working together.

For more information about the HBSG please contact the Chair, Kate Faulkner via or on 07974 750562.