Welcome to the Spring 2024 edition of our Member Newsletter. In this issue, we present the highlights from our Annual Review, detailing the surge in enquiries and our expanding service channels. We emphasise the importance of clear complaint process signposting for quicker dispute resolutions and announce the expulsion of a business in Kent for non-compliance. Additionally, we share recent case studies, introduce our new Account Manager James Frensham, and provide updates on the Welsh Government’s evaluation of Rent Smart Wales. Thank you for your continued support and engagement.
