Latest News

Welcome to the news section of our website

Our recent newsletters are listed below or you can click on a category to browse through articles we have published

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TPO Member News (March)

Read the latest news from the Housing Minister and TPO's national letting fees campaign, which will be targeting two new locations over the coming weeks. This edition also highlights CTSI's national campaign to help more consumers find reputable firms and an interview with TPO's DSC Chair to highlight how her role is helping the scheme raise standards in the industry.

TPO Member News - New Agent Portal Announced


This festive edition includes an important announcement about TPO's new Agent Portal that will transform the way we review the complaints and communicate with member agents. May we take this opportunity to wish you and your families a very merry Christmas and a happy New Year from everyone at The Property Ombudsman scheme. 

September edition


Welcome to the September edition of TPO's member newsletter which features an important reminder about the legal requirement for letting agents to display their fees, links to TPO's updated Codes of Practice which will be enforced from 1st October 2016 and an overview of the speakers and agent workshops at next month's TPO Conference.  

TPO Member News - July *Special Announcement*


Fantastic news! Tickets for TPO’s 2016 Conference are now available! This edition features the latest news concerning the Conference and includes some important industry best practice.  

TPO Member news - April 2016


This edition throws the spotlight on several compliance issues and the legal requirements for agents to display their redress membership, lettings fees, and disclose whether they have CMP.

We’ve also included an 'Open Letter' from the CMA which featured in the news last week in case anyone missed it – a must-read for members. Please read, share and brief your colleagues accordingly.

Festive news, a New Year's Resolution not to miss & a fond farewell from the Chairman


Season's greetings! We hope you’ve received our Christmas card & window sticker to ensure all agents are compliant with the new ADR Regulations. This festive edition gives members more information on the regulations, including a special checklist & some best practice to adopt in your branch. 

There’s also a farewell message from Bill McClintock, who leaves his role as Chairman in the New Year.

On behalf of everyone at TPO, I’d like to wish you all a Merry Christmas and a Happy New Year.

Best wishes, Gerry Fitzjohn, TPO Vice Chairman


The Property Ombudsman Members Update September 2015


Please find some information regarding recent updates to legislation and TPO membership procedures.

Dont miss out on our conference 'Raise your Standards' which is to be held at The National Motorcycle Museum on 14 October 2015. Please visit the website to purchase tickets:

The Property Ombudsman May Newsletter



TPO member news: TSI approval, new Zoopla tool for members & Home Office update


This edition is a great opportunity for us to celebrate some exciting news for our members with TSI approving a second Code of Practice, which enables every TPO letting agent to use their new TSI 'approved trader' status  to assure consumers that they operate the highest service standards. We've also got some fantastic news for all TPO members following the launch of a new tool on Zoopla. This edition also includes an important announcement from the Home Office and some best practice on final viewpoint letters.

Gerry Fitzjohn, Vice Chairman of The Property Ombudsman Limited.

TPO member news: Consumer Contracts Regs, updated TPO Codes & lettings redress


This edition has a special focus on regulation to reflect the new Consumer Contracts Regulations 2013 (CCRs) that come into force this month. New regulations such as these and many other primary and secondary legislation changes are reflected in TPO's new Codes of Practice for Sales and Lettings, which have been updated to include the latest industry best practice. Please scroll down to find out more about the new Codes and TPO's government approval to provide a lettings redress service.

Gerry Fitzjohn, Vice Chairman, TPO Board.

TPO Member News (Edition 2)

This edition highlights some important compliance matters to take note of and includes a special invite for TPO members to join the Ombudsman at a series of industry events taking place across the UK. Please also make sure you update your records with TPO's new dedicated telephone number for all Membership enquiries - the number was launched today and is 01722 335458. Gerry Fitzjohn, Vice Chairman, TPO Board.

TPO Member News (Ed 1, Jan 2014)

Welcome to very first edition of our new-look monthly e-newsletter for TPO members, which includes the latest industry news and TPO scheme updates. This edition features important information relating to a new audit being carried out on TPO agents by the Trading Standards Institute - a must read for all sales agents. Gerry Fitzjohn, Vice Chairman, TPO Board.

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